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NRG Call Centre Solutions is the specialist call centre division of the NRG Group.
Our Team of Business Managers and dedicated Key Account Managers understand the complexities of and the challenges facing the Contact Centre Industry and consequently how critical the identification and selection of the right candidates is in order to be successful.
We can supply temporary, permanent and interim staff with the following skills:
- Customer Service Advisors
- Outbound Sales Professionals
- Team Managers/Leaders
- Customer Service Managers
- Operations Managers
- Call Centre Managers
- Back-office staff
- Planning and resourcing analysts
As experts in this field we also offer a consultancy service for new and existing customers. This could include a full diagnostic review of current recruitment and selection processes, making recommendations for improvement following an in-depth evaluation process.
We will also design bespoke assessment centres, which will ensure that we identify the right candidates with the right skills
Our Team of mobile assessors/recruiters enable NRG Call Centre Solutions to offer our customers the flexibility of support across the UK.
We understand that you, our customers, need to attract the highest quality of staff not only today but into the future. Our team of experts will work with you to identify short-term solutions and to develop long-term strategies to engage and retain people who will make a difference to your business.
Attraction strategies need to be modern, flexible and fluid. With more and more candidates choosing to apply on-line attraction methods have to reflect this in the buoyant, ever-changing market place.
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