Get to Know Us

Going further

Ours are not your average contact centres. For one thing, there's no cold calling. We only ever speak to people who already know us, to offer them things we think they'll like. We also believe in quality over quantity – everyone is given all the time they need to build up great relationships with our customers. We offer clear, honest and transparent advice – which is how we've become the very best in customer-friendly, proactive Telephony. But we think, with your enthusiasm and flair, that you can take us even further.

Leading products

We have some of the best products in the Retail Financial Services sector – and we talk to customers about everything from current accounts to insurance and savings. And we don't just work with Personal Banking customers. This year we'll help our Business-to-Business and Premier Banking customers take advantage of new opportunities too. And the growth of Barclays around the world means we're helping more and more business areas – giving you a hugely varied role that will keep your interest as strong as it is on day one. And put your knowledge to the test.

Enhancing potential

It's not just our technology that sets us apart. We want to make sure every member of our team has room to grow and the chance to stretch themselves – so that together we can achieve bigger and better things. It means we'll set plenty of time aside for you to concentrate on training and development – in fact every member of our team has up to six weeks' training before they make any calls to customers. After all, if you're up to speed with everything, our customers soon will be too.

Moving forward

At Barclays, there are all sorts of ways you can move onwards and upwards. Many people choose to stay with our contact centres and move up into more senior roles. Others decide to move into different parts of our business. But whatever you want to achieve and wherever you want to go, we'll be right behind you.

Moving fast

As an exceptionally fast-moving function operating right across the Retail business, change is something you'll come to expect. Every one of our people needs the ability to think on their feet and respond to new developments that come their way. At the same time giving our usual exceptional customer service.

Working together

We strive to create a lively environment, where everyone knows what's expected of them and works together to get there. In fact, we pride ourselves on being as honest and unpretentious as we are inspired and professional. We're building a team where everyone has a chance to have input into our direction and can take pride in what we do.

Thinking laterally

Similarly, we actively seek people who can innovate and create a new entrepreneurial style, wherever it comes from. So if someone has a brainwave – be they a member of our team or our leadership group – we'll listen. And if we like it, we'll implement it. Quickly. It's another way in which our people are the driving force behind our success.

Delivering results

It takes a certain sort of person to flourish in such a fast-paced, free-thinking environment. Talented, self-motivated, enthusiastic, you'll have to share in our passion for providing only the very best. Put people like this together, and you create a winning performance culture that thrives on inspirational leadership, positive attitudes and commercial flair.